Artificial intelligence

Automated Customer Service at Scale: Enhance Customer Experience We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox. This is usually when you’re in a situation where you can’t personalize the kind of customer service you’re offering. This might be because you don’t have …

Customer Service Automation: Full Guide & Examples Read More »

What is Sentiment Analysis? A Comprehensive Sentiment Analysis Guide For example, polarity detection is the simplest type, which classifies the text as positive, negative, or neutral based on the overall tone. Emotion detection, on the other hand, identifies the specific emotions expressed in the text, such as happiness, anger, sadness, or surprise. Aspect-based sentiment analysis …

What Is Sentiment Analysis? The Ultimate Business Guide Read More »